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HP Third-Party Ink Cartridge Incompatibility Canadian Class Action


CONSUMER LAW GROUP is investigating a Canada-wide class action lawsuit against Hewlett-Packard Canada for automatically updating and programming its printers in such a way that they can no longer recognize and accept third-party ink cartridges. HP’s actions demonstrate unfair practices and anti-competitive conduct that it knows or should have known would cause injury to its consumers.

Around September 13, 2016, thousands of HP Printer owners started experiencing problems and crashes with their HP Printers. Several models of HP Printers underwent a firmware update, rendering them incompatible with ink cartridges that were not manufactured by Hewlett-Packard. Consequently, the update caused damages to consumers who had already purchased third party ink cartridges, as they could no longer be used.

This issue is estimated to affect at least the following HP Printers:

• OfficeJet 6220 series
• OfficeJet Pro 6230 series
• OfficeJet 6820 series
• OfficeJet Pro 6830 series
• OfficeJet 8600 series
• OfficeJet Pro X series

Consumers of HP Printers did not consent, nor were they ever informed of this plan to program a rejection of third party ink cartridges. As a result of this update, consumers can now only purchase HP branded ink cartridges, which cost approximately twice as much as other cartridges which used to be compatible with HP printers. The update has caused a reduction in the HP Printer’s value and usefulness, given that it has become much more expensive to operate. Further, HP’s express warranty accompanying the HO Printers contemplates the use of non-HP-manufactured replacement cartridges in HP printers.

The class action lawsuit identifies the group of affected persons as:

• All residents in Canada who have purchased and own one or more HP OfficeJet, OfficeJet Pro and/or OfficeJet Pro X line of printers that was modified to reject third-party ink cartridges.

If you or someone you know has one of the above-listed HP Printers and can longer use third-party printer cartridges and you wish more information on potential compensation or to be kept advised of the status of the HP Firmware Update Incompatibility Class Action litigation or any resulting compensation from this lawsuit in Canada, please provide your contact information to our law firm using the form below.

IF YOU WISH TO JOIN THE CLASS ACTION OR TO SIMPLY GET MORE INFORMATION, PLEASE COMPLETE THE FORM BELOW. Please note that providing your information creates no financial obligation for you. You are not charged any fee or cost for joining this class action. Our law firm is paid a contingency fee from the compensation recovered, only if the class action is successful. All information contained in this transmission is confidential and Consumer Law Group agrees to protect this information against unauthorized use, publication or disclosure.

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HP Third-Party Ink Cartridge Incompatibility Canadian Class Action
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Disclaimer: The Consumer Law Group website is not intended to create an attorney-client relationship between you and the firm. By submitting your information to us, you are not creating an attorney-client relationship with the firm, although the information will be kept confidential. An attorney-client relationship may be formed only after we check for conflicts of interest and the firm and you sign a mandate agreement. The firm may contact you about your legal claim to discuss representation options. Because of the volume of e-mails, we cannot promise to respond to every submission.

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